Refund policy
At Pretty Girl Probiotics, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we’ve created a straightforward and customer-friendly return and refund policy to ensure you can shop with confidence.
Returns
We gladly accept returns of products that are in their original, unopened, and unused condition. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order.
Our goal is to make the return process as easy and hassle-free as possible. Simply reach out to our support channels, and our team will guide you step by step to ensure a smooth return experience.
Refunds
Once your return is received and inspected by our quality team, we will promptly notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days, and the amount will be returned through your original payment method. Please note that shipping costs are non-refundable, except in cases where the return is due to our error or defective products.
Our aim is to ensure that you feel confident knowing that your purchase is risk-free and backed by our commitment to quality.
Non-Returnable Items
Certain items are non-returnable to maintain hygiene and quality standards. These include:
- Opened or used capsules
- Products that have been damaged or altered due to misuse
- Orders returned after the 30-day return window
We encourage our customers to carefully review their order upon receipt to avoid any inconvenience.
Questions
If you have any questions or concerns regarding returns, refunds, or the condition of your product, please do not hesitate to contact our support team through our available channels. Our team is always ready to assist you and ensure that your experience with Pretty Girl Probiotics is smooth, reliable, and satisfying